Your rights when you buy from us

The following information tells you who we are, and other essential information as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Seller’s name: The City of Durham Trust
Postal address: c/o BHP Law
Aire House
Mandale Business Park
Durham DH1 1TH

We sell books and cards as described on this web site. The price quoted includes all taxes. Postage and packing to UK addreses is added automatically when you use our online ordering form.

Please email us if you want to order from abroad.

Payment is either by cheque drawn on a UK bank, or by a credit or debit card. Our card facilities are provided by PayPal and if you have any problem making a card payment you will need to take this up with PayPal, not us. If you have a PayPal account you can also use that to pay us.

We aim to turn your order round within seven days but occasionally it could take longer. If it will take longer than 30 days we will write and let you know when you can expect to receive your order. If you live in the Durham area we may deliver in person, otherwise we will use the Royal Mail or Parcelforce to deliver your books to you.

You have the right to cancel the order. You can do this at any time before you receive the order and for fourteen calendar days after you receive it.

To cancel your order either write to us at the above address or (preferably) email us . If you have received your order, you must send the goods back to us in saleable condition at your expense. We will refund you the amount of your order.

The prices quoted on this website are valid for a period of thirty days. You can always check the current price by returning here. If you print out an order form, it will state the date it is printed and the date the prices are valid until.